Failed Tech Deployment Initiatives: Is Poor IT Governance to Blame?

Information Technology (IT) solutions have become a critical enabling tool in businesses and communities. As a result, organisations invest heavily in technology solutions to transform businesses. Motivated by rapid technological advancements, there have been radical changes in IT infrastructure management, IT applications, and IT services delivery. The recent COVID-19 pandemic also encouraged the rapid adoption of technology solutions. However, despite numerous prescriptive models and 'best practice frameworks' available in the field, and an increased uptake of ITG in organisations, achieving key ITG outcomes is consistently ranked as one of the top concerns of management. After establishing a theoretical foundation for effective ITG practices (via literature review), this study begins a pilot examination to determine if tech deployment failure can be attributed to poor ITG. © 2022 Authors. All rights reserved.

Assessing the Needs of Mobility Solution for Older Adults Through Living Lab Approach: An Experience Report

Staying mobile is the key to ensuring high quality of life for older adults. With the impact of the COVID-19 pandemic, the ability to live and move around independently becomes more critical for the most aging society. While several efforts have been made to invest in mobility solutions to help improve older adults’ mobility, there is still a lack of good practice and guidelines for developing such a niche Information Technology (IT) solution. In this paper, we report our experience of using Living Lab, a design science approach, to assess and capture the needs of mobility solutions for older adults. A semi-structured interview involving 25 older adults was conducted. We identified interesting and practical requirements/functionalities from the participants that might be otherwise overlooked if we followed the traditional software development process. The participants provided valuable feedback to help improve our mobility solution in two main areas, mainly the design and functionality of the application. The findings from this case study can potentially be applied for future work that attempts to address similar problems in the same domain. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.